Senior On-Site Server Support Technician

Worldwide TechServices LLC; Wilmington (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Senior Server Support professional to provide on-site and remote assistance for desktops, laptops, and servers. You will handle diverse troubleshooting tasks, interact with clients, and ensure timely issue resolution.

The role requires 0–2 years of relevant experience and a technical school certification or equivalent, with OEM certifications and hardware/software knowledge considered a plus. Valid driving license and ability to travel are needed.

Qualifications

• Education and Experience: typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines and policies.
• Complete all administrative tasks associated with each call as documented in policies.
• Complete real-time reporting of all calls as documented in policies.
• Follow established policies and documents relating to successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.

Skills

Customer communication

Travel to client sites

Lifting up to 50 lbs

Repair toolkit

Education

Technical school certification

Tools

OEM certifications

Hardware knowledge

Software knowledge

Job description

Worldwide TechServices is seeking a Senior Server Support professional to provide on-site and remote assistance for desktops, laptops, and servers. You will handle diverse troubleshooting tasks, interact with clients, and ensure timely issue resolution.

The role requires 0–2 years of relevant experience and a technical school certification or equivalent, with OEM certifications and hardware/software knowledge considered a plus. Valid driving license and ability to travel are needed.