Senior Server Support Technician - On-Site Client Repairs

Worldwide TechServices; Topeka (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to deliver technical assistance for desktops, laptops, deskside support, ESF, and servers, with direct client interaction to address issues.

The role requires a technical school certification or equivalent, 0–2 years of experience, and a valid driver’s license with reliable transportation. Candidates should be prepared for travel, including long distances and overnight assignments, and capable of lifting up to 50 lbs.

Qualifications

• Technical certification or equivalent is required.
• 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the SLA.
• Meet customer service satisfaction criteria.
• Complete all administrative tasks as documented.
• Real-time reporting of all calls.
• Follow policies and guidelines for service delivery.
• Control assets and inventory per client agreements.
• Report activity accurately and timely.
• Understand and follow safety policies.

Skills

Communication

Driving

Travel

Lifting 50lbs

Repair toolkit

Education

Technical certification

Tools

Repair knowledge

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to deliver technical assistance for desktops, laptops, deskside support, ESF, and servers, with direct client interaction to address issues.

The role requires a technical school certification or equivalent, 0–2 years of experience, and a valid driver’s license with reliable transportation. Candidates should be prepared for travel, including long distances and overnight assignments, and capable of lifting up to 50 lbs.