Senior Server Support Technician - Client-Focused Tech

Worldwide TechServices; South Bend (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist to provide on-site customer support for desktops, laptops, and servers. The role includes handling service calls, ensuring SLA compliance, and maintaining accurate reporting and asset control.

Qualified candidates have technical school certification and 0–2 years of related experience, with the ability to travel to client locations and lift equipment up to 50 lbs.

Qualifications

• Typically requires technical school certification or equivalent.
• 0-2 years of relevant experience preferred.
• Ability to communicate about technical issues with clients.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls within the SLA for each client.
• Meet customer service satisfaction criteria per guidelines.

Skills

Client communication

Travel to client sites

Vehicle/driver responsibilities

Lifting heavy equipment

Repair toolkit ownership

Education

Technical school certification

0-2 years experience

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist to provide on-site customer support for desktops, laptops, and servers. The role includes handling service calls, ensuring SLA compliance, and maintaining accurate reporting and asset control.

Qualified candidates have technical school certification and 0–2 years of related experience, with the ability to travel to client locations and lift equipment up to 50 lbs.