Senior On-Site Server Support Technician

Worldwide TechServices; Dubuque (IA); On-site; USD 52,000 - 68,000; Full time

Job summary

Worldwide TechServices seeks a Dynamic Server Support specialist to join our client-facing technology services team in the United States. The role involves performing troubleshooting for desktops, laptops, deskside support, ESF, and servers while engaging with clients to resolve issues promptly and accurately.

The position requires ability to travel to client sites, lift equipment up to 50 lbs, maintain OEM certifications, and deliver service within defined SLAs.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication

Driver’s license

Travel readiness

Lifting up to 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

Tools

OEM Certifications

Job description

Worldwide TechServices seeks a Dynamic Server Support specialist to join our client-facing technology services team in the United States. The role involves performing troubleshooting for desktops, laptops, deskside support, ESF, and servers while engaging with clients to resolve issues promptly and accurately.

The position requires ability to travel to client sites, lift equipment up to 50 lbs, maintain OEM certifications, and deliver service within defined SLAs.