Senior Server Support Technician — Field & On-Site

Worldwide TechServices; East Hanover (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices in East Hanover, NJ, is seeking a Dynamic Server Support specialist to perform troubleshooting and on-site client support for desktops, laptops, servers, and related equipment. You will interact with clients, address issues promptly, and document activities in accordance with policies.

This role requires travel to client sites and a basic repair toolkit. Applicants should have technical school certification or equivalent and up to 2 years of relevant experience, plus a

Qualifications

• Education and experience: technical school certification or equivalent and 0–2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls within client SLA
• Meet customer service satisfaction criteria per guidelines
• Complete administrative tasks for each call per policies
• Report activity in a timely and accurate manner
• Follow policies and guidelines to deliver service
• Ensure assets and inventory control per client agreements
• Other duties as required

Skills

Customer service

Technical troubleshooting

Driving to client locations

Equipment handling

Education

Technical school certification

Tools

OEM Certifications

Job description

Worldwide TechServices in East Hanover, NJ, is seeking a Dynamic Server Support specialist to perform troubleshooting and on-site client support for desktops, laptops, servers, and related equipment. You will interact with clients, address issues promptly, and document activities in accordance with policies.

This role requires travel to client sites and a basic repair toolkit. Applicants should have technical school certification or equivalent and up to 2 years of relevant experience, plus a