Senior On-Site Print & Office Services Lead

Ricoh USA, Inc.; Mountain View (CA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, life, and disability"

401K, HSA, FSA investments

Tuition assistance

Paid vacation and paid holidays

Job summary

Ricoh USA, Inc. in Mountain View, CA, is seeking a Senior On-Site Service Specialist to support print, mail, and office services on-site. You will manage equipment, handle mail/shipping, and assist with conference room setups and receptions, ensuring exemplary service for customers.

The role emphasizes strong communication, problem-solving, and the ability to multitask in a dynamic office environment, with potential evening or weekend shifts as needed.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in print, mailroom, office services, or related environments preferred.
• Basic computer proficiency, including Microsoft Office.
• Valid driver’s license may be required based on site needs.

Responsibilities

• Operate high-volume copiers, printers, scanning, and finishing equipment.
• Perform document production, binding, quality control, and imaging services.
• Provide basic equipment troubleshooting and coordinate service requests.
• Manage incoming and outgoing mail, shipping, receiving, and distribution of supplies.
• Maintain equipment, inventory, service logs, and operational records.
• Deliver completed projects and materials to designated customer locations.
• Support meeting room setups, office moves, reception coverage, and other workplace services as needed.
• Respond to customer inquiries and ensure exceptional service experience.
• Follow Ricoh operational processes and capture required reporting metrics.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Independent work

Organization

Adaptability

Education

High school diploma or GED

Tools

Print/Copy equipment

Shipping/receiving

Microsoft Office

Job description

Ricoh USA, Inc. in Mountain View, CA, is seeking a Senior On-Site Service Specialist to support print, mail, and office services on-site. You will manage equipment, handle mail/shipping, and assist with conference room setups and receptions, ensuring exemplary service for customers.

The role emphasizes strong communication, problem-solving, and the ability to multitask in a dynamic office environment, with potential evening or weekend shifts as needed.