Mailroom & On-Site Services Pro

Ricoh USA, Inc.; Columbus (OH); On-site; USD 23,000 - 29,000; Full time

Job summary

Ricoh USA, Inc. in Columbus, OH, is seeking a Senior On-Site Service Specialist to operate high-volume print and copy equipment, perform maintenance, troubleshoot issues, and deliver on-site service with a focus on client satisfaction.

You will also handle reception duties, manage service calls, keep meticulous records, and support building functions while ensuring safety protocols are followed.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service orientation.
• Able to thrive in a fast-paced, client-facing environment.

Responsibilities

• Operate high-volume print and copy machines with quality and efficiency.
• Provide equipment troubleshooting and escalate technical issues promptly.
• Deliver excellent customer service by addressing inquiries and coordinating service calls.
• Maintain records, manage inventory, and calculate charges for services rendered.
• Collaborate with team to ensure smooth delivery of completed jobs and support building functions.
• Assist with meeting room setups, light maintenance and reception duties as needed.
• Uphold safety standards and adhere to protocols while handling equipment and materials.

Skills

Strong communication skills

Customer service mindset

Team collaboration

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Ricoh USA, Inc. in Columbus, OH, is seeking a Senior On-Site Service Specialist to operate high-volume print and copy equipment, perform maintenance, troubleshoot issues, and deliver on-site service with a focus on client satisfaction.

You will also handle reception duties, manage service calls, keep meticulous records, and support building functions while ensuring safety protocols are followed.