On-Site Print & Mail Lead | Customer-Focused Operations

Ricoh USA, Inc.; Parker (CO); On-site; USD 2,345,000 - 2,893,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401K retirement savings

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. in Parker, CO is seeking a Senior On-Site Service Specialist to handle print production, mailroom services, document management, hospitality support, and general office operations.

You will operate high-volume print equipment, manage mail and shipping, support conference setups, and respond to service requests with professionalism. The role requires strong customer service and the ability to multitask in a dynamic environment.

Qualifications

• High School Diploma or GED required.
• 1–2 years in print, mailroom, office services, customer support or related environment.
• Proficiency with Microsoft Office and general office technology.
• Strong customer service, communication and problem solving skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Operate high-volume print, copy, scanning and bindery equipment.
• Provide basic troubleshooting, maintenance support and service coordination.
• Manage incoming and outgoing mail, shipping and receiving.
• Support meeting room setups and hospitality services.
• Respond to employee and customer service requests with professionalism.
• Maintain supply inventories, service logs and records.
• Deliver completed projects and materials around the facility.
• Support reception, file management and administrative services as needed.
• Assist with office moves and light facilities operations.

Skills

Customer service

Communication

Problem solving

Independent work

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Ricoh USA, Inc. in Parker, CO is seeking a Senior On-Site Service Specialist to handle print production, mailroom services, document management, hospitality support, and general office operations.

You will operate high-volume print equipment, manage mail and shipping, support conference setups, and respond to service requests with professionalism. The role requires strong customer service and the ability to multitask in a dynamic environment.