Senior On-Site Service Specialist: Elevate Client Ops

Ricoh USA, Inc.; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K plan

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is seeking a Senior On-Site Service Specialist in Phoenix, AZ to drive exceptional service delivery across high-volume printing, production, sorting, and mailing tasks. You will troubleshoot equipment, perform maintenance, and support reception duties as needed to keep client operations running smoothly.

The role emphasizes strong communication, reliable service, and cooperation with a team to ensure timely, high-quality outcomes for clients and stakeholders.

Qualifications

• High school diploma or GED, plus at least one year of relevant work experience.
• Proficiency with MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Responsibilities

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
• Provide essential equipment troubleshooting and elevate technical issues promptly for resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain meticulous records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

Skills

Communication skills

Education

High school diploma or GED

Tools

MS Office

Job description

Ricoh USA, Inc. is seeking a Senior On-Site Service Specialist in Phoenix, AZ to drive exceptional service delivery across high-volume printing, production, sorting, and mailing tasks. You will troubleshoot equipment, perform maintenance, and support reception duties as needed to keep client operations running smoothly.

The role emphasizes strong communication, reliable service, and cooperation with a team to ensure timely, high-quality outcomes for clients and stakeholders.