Senior On-Site Mail & Copy Specialist

Ricoh USA, Inc.; Richmond (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical options

401K

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. in Richmond, VA is seeking a Senior On-Site Service Specialist to operate large-copy and finishing devices, manage mail/shipping, and provide on-site support. The role requires good customer relations and the ability to troubleshoot basic equipment issues.

Responsibilities include setting up equipment per customer needs, handling reception duties when needed, and maintaining service logs. Some travel between customer sites may be required; a high school diploma and 1–2 years of

Qualifications

• Requires high school diploma or GED and 1–2 years of related work experience.
• Copy/print/mailroom experience is preferred.
• May require valid driver's license and minimum auto insurance coverage.

Responsibilities

• Operate high-volume copying and finishing equipment and handle related tasks.
• Perform basic equipment troubleshooting and escalate to technicians as needed.
• Handle shipping/receiving, mail distribution and related duties.
• Maintain records and logs; assist with reception on a temporary basis.
• May travel between customer sites and assist in meeting room setup.

Skills

Customer service

Verbal communication

Troubleshooting

Problem solving

Shipping/receiving

Education

High School Diploma

Job description

Ricoh USA, Inc. in Richmond, VA is seeking a Senior On-Site Service Specialist to operate large-copy and finishing devices, manage mail/shipping, and provide on-site support. The role requires good customer relations and the ability to troubleshoot basic equipment issues.

Responsibilities include setting up equipment per customer needs, handling reception duties when needed, and maintaining service logs. Some travel between customer sites may be required; a high school diploma and 1–2 years of