Senior On-Site Copier & Equipment Technician

Ricoh USA, Inc.; Mentor (OH); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

401K plan

Health insurance options

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh USA, Inc. in Mentor, OH is seeking a Senior On-Site Service Specialist to operate high-volume copying, mailing, and bindery equipment and perform on-site maintenance. The role may include light reception duties and building support, with occasional overtime for emergency service.

Ideal candidates hold a high school diploma or GED with 1–2 years of related work experience and basic MS Office skills. You will collaborate with technicians and management to ensure client satisfaction.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum auto insurance coverage per Ricoh.
• Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Responsibilities

• Operate high-volume copying and finishing work.
• Check copier quality and clear jams.
• Troubleshoot basic equipment and escalate upscale calls.
• Set up equipment per customer instructions.
• Coordinate shipping and receiving of materials.
• Maintain daily service logs and reports.

Skills

Copier repair knowledge

Shipping/receiving procedures

Electrical/electronics basics

Independent work

Packing materials selection

Education

High school diploma or GED

1-2 years related work experience

Tools

MS Office Suite

Job description

Ricoh USA, Inc. in Mentor, OH is seeking a Senior On-Site Service Specialist to operate high-volume copying, mailing, and bindery equipment and perform on-site maintenance. The role may include light reception duties and building support, with occasional overtime for emergency service.

Ideal candidates hold a high school diploma or GED with 1–2 years of related work experience and basic MS Office skills. You will collaborate with technicians and management to ensure client satisfaction.