Senior National Support Engineer, Medical Imaging Lead
Fujifilm
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Descrizione del lavoro
Fujifilm Healthcare Americas Corporation seeks a Distinguished National Support Engineer to lead advanced technical support across imaging and informatics products. You will triage escalations, mentor engineers, collaborate with development, and drive process improvements while staying current with new technologies.
Occasional after-hours on-call and up to 25% travel may be required. Role emphasizes preventive support, knowledge-base creation, and cross-functional leadership to ensure
Competenze
- Advanced troubleshooting of complex issues across imaging and informatics systems.
- Leadership and mentorship of Enterprise Support teams and cross-functional groups.
- Coordinate with TAC and Development to triage, analyze, and resolve escalations.
- Develop and share technical knowledge through training and documentation.
- Ability to work after-hours on-call and travel up to 25%.
Mansioni
- Lead advanced troubleshooting of high-priority issues.
- Triages escalations from TAC and coordinates with Development for resolution.
- Mentor Enterprise Support team and engage with cross-functional teams.
- Provide specialized training to TAC, Upgrade and Project Engineer teams.
- Develop and publish Knowledge Base articles and documentation.
- Participate in cross-functional investigations and strategic initiatives.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Fujifilm Healthcare Americas Corporation seeks a Distinguished National Support Engineer to lead advanced technical support across imaging and informatics products. You will triage escalations, mentor engineers, collaborate with development, and drive process improvements while staying current with new technologies.
Occasional after-hours on-call and up to 25% travel may be required. Role emphasizes preventive support, knowledge-base creation, and cross-functional leadership to ensure
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