Senior National Support Architect – Medical Imaging

Fujifilm; Richmond (VA); Vor Ort; USD 110.000 - 146.000; Vollzeit

Zusammenfassung

Fujifilm is seeking a Distinguished National Support Engineer to deliver the highest level of technical expertise across Fujifilm Healthcare Informatics products. You will triage, lead escalations, mentor teams, and drive continuous improvement with engineering and TAC.

This role requires staying current with imaging and informatics technologies and providing after-hours support as needed. You will document issues, write knowledge base content, and train teams globally while collaborating with

Qualifikationen

• Extensive troubleshooting experience with complex, multi-system issues.
• Ability to triage escalations and present issues to development with clear reproduction steps.
• Strong mentoring skills and ability to train TAC, Upgrade and Project Engineer teams.

Aufgaben

• Provide advanced technical leadership to TAC, Development, and cross-functional teams.
• Lead complex investigations and collaborate with QA, Product Management, and R&D.
• Develop and publish knowledge base articles and procedures for global teams.
• Deliver specialized training to technical staff on new software releases.
• Own mentorship programs for principal and senior engineers.
• Interact with customers on high-visibility issues and ensure timely resolutions.

Kenntnisse

Advanced troubleshooting

Escalation management

Mentorship

Technical leadership

Cross-functional collaboration

Customer interaction

Documentation writing

Training delivery

Knowledge sharing

On-call support

Ausbildung

Bachelor's degree in a relevant field

Advanced certifications in IT/Medical IT

Tools

Networking tools

Linux systems

Cloud platforms (AWS/Azure)

Jobbeschreibung

Fujifilm is seeking a Distinguished National Support Engineer to deliver the highest level of technical expertise across Fujifilm Healthcare Informatics products. You will triage, lead escalations, mentor teams, and drive continuous improvement with engineering and TAC.

This role requires staying current with imaging and informatics technologies and providing after-hours support as needed. You will document issues, write knowledge base content, and train teams globally while collaborating with