Senior MSP Technician - Remote-Friendly & Growth-Oriented

TeamLogic IT, Smyrna, GA; Smyrna (GA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Bonus based on performance

Competitive salary

Paid time off

Profit sharing

Job summary

TeamLogic IT Smyrna seeks a highly skilled MSP Level III Technician to deliver top-tier IT support to SMBs. The role requires extensive knowledge, strong problem-solving, and excellent customer service in a dynamic IT environment.

You will support servers, networks, and software, while mentoring junior staff and coordinating complex projects. Ideal candidates have 5+ years in IT support, MSP experience, and relevant certifications.

Qualifications

• Minimum 5 years in IT support, including 2 years in a Level 3 or senior technician role.
• MSP experience preferred; strong customer service and problem-solving abilities.
• Bachelor's degree preferred; relevant certifications are a plus.

Responsibilities

• Provide advanced technical support for servers, networks, and software.
• Design, implement, and manage robust network solutions for clients.
• Perform regular maintenance, patching, backups, and security updates.
• Lead IT projects and coordinate with vendors to ensure successful delivery.
• Create detailed client documentation and network diagrams for environments.
• Mentor Level 1 and Level 2 technicians to improve service quality.
• Ensure compliance with industry standards and data privacy requirements.
• Provide on-call support for emergencies, including after-hours and weekends.

Skills

IT support

Customer service

Problem-solving

Team collaboration

On-site and remote work

Education

Bachelor's degree in IT/CS or related

CompTIA Network+

CompTIA Security+

Microsoft Azure Administrator

CCNA

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Hudu

IT Glue

Job description

TeamLogic IT Smyrna seeks a highly skilled MSP Level III Technician to deliver top-tier IT support to SMBs. The role requires extensive knowledge, strong problem-solving, and excellent customer service in a dynamic IT environment.

You will support servers, networks, and software, while mentoring junior staff and coordinating complex projects. Ideal candidates have 5+ years in IT support, MSP experience, and relevant certifications.