Senior MSP Technician: Networks, Security & Projects

TeamLogic IT, Richardson, TX; Richardson (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Paid time off

Health and dental stipend

Professional development opportunities

Job summary

A leading IT service provider in Richardson, TX, is seeking a Managed IT Services Level 3 Technician. This role involves providing advanced technical support, designing network solutions, and mentoring junior technicians. The ideal candidate will have at least 5 years of IT experience, including expertise in Windows and Linux server environments, networking protocols, and customer service. A bachelor's degree in IT or Computer Science and relevant certifications are preferred. This position offers flexible work options, including remote work and potential travel to client sites.

Qualifications

• Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role.
• Experience with Remote Monitoring and Management (RMM) tools like NinjaRMM.
• Ability to explain technical concepts to non-technical clients.

Responsibilities

• Provide advanced technical support for a variety of IT systems.
• Design, implement, and manage robust network solutions for clients.
• Maintain strong relationships with clients by providing timely support.

Skills

Technical support

Problem-solving

Networking protocols

Cybersecurity

Customer service

Education

Bachelor's degree in IT or Computer Science

CompTIA Network+ certification

Microsoft Azure Administrator certification

CCNA certification

Tools

Windows and Linux servers

VMware

Remote Monitoring and Management (RMM) tools

ServiceNow

SolarWinds

Job description

A leading IT service provider in Richardson, TX, is seeking a Managed IT Services Level 3 Technician. This role involves providing advanced technical support, designing network solutions, and mentoring junior technicians. The ideal candidate will have at least 5 years of IT experience, including expertise in Windows and Linux server environments, networking protocols, and customer service. A bachelor's degree in IT or Computer Science and relevant certifications are preferred. This position offers flexible work options, including remote work and potential travel to client sites.