Senior MSP Level 3 Technician – Remote-Eligible

TeamLogic IT, Inc.; Danbury (CT); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Opportunity for advancement

Profit sharing

Training & development

Paid time off

Competitive salary

Retirement savings plan with employer matching

Professional development opportunities

Supportive and collaborative work environment

Job summary

A leading IT services provider in Connecticut is seeking a highly skilled Managed IT Services Level 3 Technician. This role focuses on providing advanced technical support and robust network management for small to medium-sized businesses. The ideal candidate will have a minimum of 5 years in IT support and extensive technical knowledge. Responsibilities include system administration, project management, and client interaction, with opportunities for professional development and flexible work arrangements available.

Qualifications

• Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role.
• MSP experience preferred.
• Strong analytical skills to diagnose and resolve complex technical issues.

Responsibilities

• Provide advanced technical support for IT systems including servers, networks, and software applications.
• Design and manage network solutions ensuring optimal performance and security.
• Perform regular system maintenance including patch management and backups.
• Maintain strong relationships with clients by providing professional support.
• Lead and manage IT projects including migrations and installations.
• Create and maintain detailed documentation for all client environments.
• Provide mentorship to Level 1 and Level 2 technicians.
• Ensure compliance with relevant regulations and industry standards.
• Provide on-call support for critical issues.

Skills

Technical Support

Network Management

System Administration

Client Interaction

Project Management

Documentation

Compliance

Emergency Support

Education

Bachelor's degree in IT, Computer Science, or a related field

CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA

Tools

VMware

Hyper-V

Azure

AWS

SolarWinds

Auvik

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Hudu

IT Glue

SharePoint

Job description

A leading IT services provider in Connecticut is seeking a highly skilled Managed IT Services Level 3 Technician. This role focuses on providing advanced technical support and robust network management for small to medium-sized businesses. The ideal candidate will have a minimum of 5 years in IT support and extensive technical knowledge. Responsibilities include system administration, project management, and client interaction, with opportunities for professional development and flexible work arrangements available.