Senior MSP Technician: Networks & Systems Expert

TeamLogic IT, Inc.; Fairfield (CT); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Professional development opportunities

Generous paid time off and holiday schedule

Job summary

A Managed IT Services Provider is seeking a highly skilled Managed IT Services Level 3 Technician to deliver top-tier IT support. Responsibilities include providing advanced technical support, designing and managing network solutions, and leading IT projects. The ideal candidate should have at least 5 years of experience in IT support, with strong knowledge of networking, server environments, and client interaction. The position offers a competitive salary and flexible working options.

Qualifications

• Minimum of 5 years in IT support, including 2 years in a Level 3 role.
• MSP experience preferred.
• Strong knowledge of networking protocols and cybersecurity best practices.

Responsibilities

• Provide advanced technical support for IT systems.
• Design and manage network solutions for clients.
• Lead IT projects from inception to completion.

Skills

Technical expertise in Windows and Linux server environments

Proficiency in virtualization technologies (VMware, Hyper-V)

Networking and security knowledge

Customer service skills

Problem-solving abilities

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Remote Monitoring and Management tools (NinjaRMM)

Ticketing systems (Autotask PSA, ServiceNow)

Documentation tools (Hudu, IT Glue)

Job description

A Managed IT Services Provider is seeking a highly skilled Managed IT Services Level 3 Technician to deliver top-tier IT support. Responsibilities include providing advanced technical support, designing and managing network solutions, and leading IT projects. The ideal candidate should have at least 5 years of experience in IT support, with strong knowledge of networking, server environments, and client interaction. The position offers a competitive salary and flexible working options.