Senior MSP Technician — Remote IT & Network Expert

TeamLogic IT, Inc.; Richardson (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health and dental stipend

Paid time off

Professional development opportunities

Supportive team environment

Job summary

A leading IT solutions provider in Richardson, Texas is seeking a Managed IT Services (MSP) Level 3 Technician. This role involves providing high-level IT support to small to medium-sized businesses. Responsibilities include network management, client interaction, and project management. The ideal candidate possesses 5+ years of IT support experience, strong problem-solving skills, and excellent communication abilities. This position offers flexibility with onsite and remote work options, competitive salary, and professional development opportunities.

Qualifications

• Minimum of 5 years in IT support, 2 years in a Level 3 role.
• Proficiency in cloud platforms such as Azure and AWS.
• Strong analytical skills for diagnosing complex issues.

Responsibilities

• Provide advanced technical support for IT systems.
• Design and manage robust network solutions.
• Maintain strong client relationships with timely support.

Skills

Windows and Linux server environments

Networking protocols

Virtualization technologies (VMware, Hyper-V)

Cybersecurity best practices

Excellent communication skills

Education

Bachelor's degree in IT, Computer Science, or related field

Certifications: CompTIA Network+, Security+, Microsoft Azure Administrator, CCNA

Tools

Remote Monitoring and Management (RMM) tools like NinjaRMM

Ticketing systems such as Autotask PSA, ServiceNow, or Zendesk

Monitoring tools like SolarWinds, Auvik

Job description

A leading IT solutions provider in Richardson, Texas is seeking a Managed IT Services (MSP) Level 3 Technician. This role involves providing high-level IT support to small to medium-sized businesses. Responsibilities include network management, client interaction, and project management. The ideal candidate possesses 5+ years of IT support experience, strong problem-solving skills, and excellent communication abilities. This position offers flexibility with onsite and remote work options, competitive salary, and professional development opportunities.