Senior MSP IT Technician — Advanced Support & Networking

TeamLogic, Inc.; West Palm Beach (FL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Training & development

Job summary

TeamLogic, Inc. is looking for a Managed IT Services (MSP) Level 3 Technician who specializes in providing top-tier IT support to small to medium-sized businesses. The successful candidate will have extensive technical knowledge and a passion for delivering excellent customer service.

This role involves responsibilities such as providing advanced technical support, managing network solutions, and leading IT projects. Candidates should have 5+ years in IT support, including 2 years in a senior role and strong communication skills.

Qualifications

• Minimum of 5 years in IT support, including 2 years as a Level 3 technician.
• Proficiency in Windows and Linux server environments.
• Experience with Remote Monitoring and Management (RMM) tools.

Responsibilities

• Provide advanced technical support for IT systems.
• Design and manage network solutions.
• Conduct training sessions for junior technicians.
• Lead IT projects including system migrations.

Skills

Technical Support

Networking and Security

Problem-Solving

Communication

Customer Service

Education

Bachelor's degree in IT or Computer Science

Certifications: CompTIA Network+, Security+, Microsoft Azure Administrator, CCNA

Tools

NinjaRMM

SolarWinds

VMware

Hyper-V

Azure

AWS

Job description

TeamLogic, Inc. is looking for a Managed IT Services (MSP) Level 3 Technician who specializes in providing top-tier IT support to small to medium-sized businesses. The successful candidate will have extensive technical knowledge and a passion for delivering excellent customer service.

This role involves responsibilities such as providing advanced technical support, managing network solutions, and leading IT projects. Candidates should have 5+ years in IT support, including 2 years in a senior role and strong communication skills.