Senior MSP IT Technician - Windows, Cloud & Networking

DigaCore Technology Consulting; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Sign-on bonus

Medical & dental insurance

Life & long-term disability insurance

HSA & FSA options

401(k) with company match

Paid time off

Equipment provided

Employee referral bonus

Employee recognition program

Paid training & certification assist

Job summary

Digacore is seeking a Level 3 IT Technician to deliver advanced technical support, manage escalations, and maintain secure, high-performing client environments. You will work across servers, networking, cloud platforms, virtualization, and security, collaborating with internal teams and clients to resolve issues thoroughly.

The role emphasizes strong troubleshooting, ownership, and a professional client experience, with opportunities to grow through paid certs and career advancement in a

Qualifications

• 5+ years of experience in an MSP or similar IT services environment.
• Strong experience with Windows Server, Microsoft 365, Azure, AD, DNS, and networking.
• Experience troubleshooting complex server, firewall, VPN, wireless, and infrastructure issues.
• Familiarity with virtualization technologies (VMware, Hyper-V, AVD).
• PowerShell scripting and automation experience preferred.
• Excellent communication and client-focused mindset.

Responsibilities

• Handle advanced escalations and provide technical support for complex infrastructure and networking issues.
• Troubleshoot Windows Server, Active Directory, DNS, Group Policy, Microsoft 365, and Azure environments.
• Configure and manage file shares, permissions, SharePoint environments, and identity-related services.
• Troubleshoot firewalls, VPNs, switching, routing, Wi-Fi, and site-wide networking issues.
• Support virtualization platforms including VMware, Hyper-V, and RDS/AVD environments.
• Use PowerShell and automation tools to streamline administration and tasks.
• Maintain documentation and communicate effectively across requests and escalations.
• Collaborate across teams to resolve issues and improve service delivery.
• Contribute to identifying recurring issues and drive improvements and standardization.

Skills

Windows Server

Microsoft 365

Azure

Active Directory

Networking

PowerShell

Education

Bachelor's degree or equivalent

Tools

VMware

Hyper-V

Azure Virtual Desktop

RMM platforms

PSA platforms

Job description

Digacore is seeking a Level 3 IT Technician to deliver advanced technical support, manage escalations, and maintain secure, high-performing client environments. You will work across servers, networking, cloud platforms, virtualization, and security, collaborating with internal teams and clients to resolve issues thoroughly.

The role emphasizes strong troubleshooting, ownership, and a professional client experience, with opportunities to grow through paid certs and career advancement in a