Senior IT Technician — Advanced MSP Support & Automation

DigaCore Technology Consulting; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

$500 sign-on bonus

Medical & dental insurance 50% company

Life & long-term disability insurance

HSA & FSA options

401(k) with company match

PTO days 21

Mental health days

Company-provided equipment

Employee referral bonus

Recognition program

Paid training & certification

Clear career advancement pathways

Job summary

Digacore is seeking a Level 3 IT Technician to provide advanced technical support across servers, networking, cloud platforms, virtualization, and security. You will work with internal teams and clients to resolve issues efficiently, ensuring high reliability and performance.

The role requires strong troubleshooting, ownership, and a client-focused mindset in a fast-paced MSP setting. Austin-based work with collaborative culture and growth opportunities.

Qualifications

• 5+ years of experience in an MSP or similar IT services environment.
• Strong experience with Windows Server, Microsoft 365, Azure, Active Directory, DNS, and networking technologies.
• Experience troubleshooting complex server, firewall, VPN, wireless, and infrastructure-related issues.
• Familiarity with virtualization technologies such as VMware, Hyper-V, and Azure Virtual Desktop.
• Experience working within RMM and PSA platforms.
• Strong PowerShell scripting and automation experience preferred.

Responsibilities

• Handle advanced escalations and provide technical support for complex infrastructure and networking issues
• Troubleshoot and support Windows Server, Active Directory, DNS, Group Policy, Microsoft 365, and Azure environments
• Configure and manage file shares, permissions, SharePoint environments, and identity-related services
• Troubleshoot firewalls, VPNs, switching, routing, Wi-Fi, and site-wide networking issues
• Support virtualization platforms including VMware, Hyper-V, and AVD environments
• Use PowerShell and automation tools to streamline administration and operational tasks
• Maintain strong documentation, communication, and operational follow-through across support requests and escalations
• Collaborate with L1, L2, Projects, and Engineering teams to resolve issues and improve service delivery
• Identify recurring technical issues and contribute to standardization efforts
• Deliver a high-quality support experience through professionalism and ownership

Skills

Windows Server

Microsoft 365

Azure

Active Directory

DNS

Networking

PowerShell scripting

Troubleshooting

Communication skills

Education

Bachelor’s degree or equivalent

Tools

VMware

Hyper-V

Azure Virtual Desktop

RMM/PSA platforms

Job description

Digacore is seeking a Level 3 IT Technician to provide advanced technical support across servers, networking, cloud platforms, virtualization, and security. You will work with internal teams and clients to resolve issues efficiently, ensuring high reliability and performance.

The role requires strong troubleshooting, ownership, and a client-focused mindset in a fast-paced MSP setting. Austin-based work with collaborative culture and growth opportunities.