Level 3 IT Technician

Digitailor; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

$500 sign-on bonus

Medical & dental insurance 50% company

Life & long-term disability insurance

HSA & FSA options

401(k) with company match

21 flexible PTO days

Job summary

Digacore is seeking a Level 3 IT Technician to deliver advanced technical support, manage escalations, and uphold secure, high-performing client environments. You will work across servers, networking, cloud platforms, and security while partnering with internal teams and clients to resolve issues efficiently and thoroughly.

Ideal candidates bring 5+ years of MSP experience, strong Windows Server/Active Directory skills, and proficiency with VMware/Hyper-V and Azure Virtual Desktop.

Qualifications

• 5+ years of experience in IT support within MSP or similar environment.
• Strong troubleshooting across Windows Server, AD, DNS, and networking.
• Experience with Microsoft 365, Azure, and identity-related services.

Responsibilities

• Handle advanced escalations and provide technical support for complex infrastructure and networking issues.
• Troubleshoot and support Windows Server, Active Directory, DNS, Group Policy, Microsoft 365, and Azure environments.
• Configure and manage file shares, permissions, SharePoint environments, and identity-related services.
• Troubleshoot firewalls, VPNs, switching, routing, Wi-Fi, and site-wide networking issues.
• Support virtualization platforms including VMware, Hyper‑V, and AVD environments.
• Use PowerShell and automation tools to streamline administration and operational tasks.
• Maintain strong documentation, communication, and operational follow-through across support requests and escalations.
• Collaborate with L1, L2, Projects, and Engineering teams to resolve issues and improve overall service delivery.
• Help identify recurring technical issues and contribute to operational improvements and standardization efforts.
• Deliver a high-quality support experience through professionalism, responsiveness, and technical ownership.

Skills

Windows Server

Active Directory

Azure

DNS

Networking

PowerShell

Documentation

Customer-facing communication

Education

Bachelor’s degree or equivalent

Tools

VMware

Hyper-V

Azure Virtual Desktop

Job description

Level 3 IT Technician Why Digacore? We’re a fast-paced, people-first MSP recently recognized as one of New Jersey’s Top Workplaces for 2026, with:

• Real career growth
• Autonomy to own projects and make decisions
• A collaborative culture (we back each other up — no egos)
• Paid certs, strong leadership support, and a team that genuinely enjoys solving problems together About the Role Are you the engineer people rely on when complex issues need to be solved the right way? We’re looking for a Level 3 IT Technician to provide advanced technical support, handle escalations, and help maintain reliable, secure, and high-performing client environments. This role is ideal for someone who combines strong troubleshooting skills with professionalism, ownership, and a great client experience. You’ll work across servers, networking, cloud platforms, virtualization, and security while partnering closely with both internal teams and clients to resolve issues efficiently and thoroughly.

What You’Ll Do

Handle advanced escalations and provide technical support for complex infrastructure and networking issues

• Troubleshoot and support Windows Server, Active Directory, DNS, Group Policy, Microsoft 365, and Azure environments
• Configure and manage file shares, permissions, SharePoint environments, and identity-related services
• Troubleshoot firewalls, VPNs, switching, routing, Wi-Fi, and site-wide networking issues
• Support virtualization platforms including VMware, Hyper‑V, and AVD environments
• Use PowerShell and automation tools to streamline administration and operational tasks
• Maintain strong documentation, communication, and operational follow-through across support requests and escalations
• Collaborate with L1, L2, Projects, and Engineering teams to resolve issues and improve overall service delivery
• Help identify recurring technical issues and contribute to operational improvements and standardization efforts
• Deliver a high-quality support experience through professionalism, responsiveness, and technical ownership What You Bring 5+ years of experience in an MSP or similar IT services environment
• Strong experience with Windows Server, Microsoft 365, Azure, Active Directory, DNS, and networking technologies
• Experience troubleshooting complex server, firewall, VPN, wireless, and infrastructure-related issues
• Familiarity with virtualization technologies such as VMware, Hyper‑V, and Azure Virtual Desktop
• Experience working within RMM and PSA platforms
• Strong PowerShell scripting and automation experience preferred
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to manage multiple priorities and remain calm under pressure
• Strong communication skills and a professional, client-focused mindset
• Strong documentation habits and operational follow-through
• Bachelor’s degree or equivalent practical experience preferred

Digacore Employee Benefits

• Competitive salary + $500 sign-on bonus
• Medical & dental insurance — company covers 50% of employee premium
• Life & long-term disability insurance — 100% company paid
• HSA & FSA options
• 401(k) with company match (1:1 on first 1%, 50% match on 2–6%)
• 21 flexible PTO days (vacation, sick, and holidays