Senior Mobile Expert - Lead Solutions & Superior Service

T-MOBILE USA, Inc.; Gresham (OR); On-site; USD 63,000 - 75,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Senior Mobile Expert to deliver best-in-class customer service while applying retail expertise. This role works in company-owned Experience stores with new systems, tools, and a product roadmap tailored for these locations.

You’ll join a team-based culture that rewards impact on both experience and store results. You’ll receive curated training to grow expertise and be part of a cross-functional environment with Customer Service and Engineering to resolve customer

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma

Job description

T-Mobile USA, Inc. is seeking a Senior Mobile Expert to deliver best-in-class customer service while applying retail expertise. This role works in company-owned Experience stores with new systems, tools, and a product roadmap tailored for these locations.

You’ll join a team-based culture that rewards impact on both experience and store results. You’ll receive curated training to grow expertise and be part of a cross-functional environment with Customer Service and Engineering to resolve customer