Senior Mobile Expert — Elite Customer Experience Builder

T-MOBILE USA, Inc.; Montgomeryville (Montgomery County); On-site; USD 82,656,000 - 99,187,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Stock Grants

Employee Stock Purchase Plan

Paid Holidays

Parental Leave

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution and work with Customer Service and Engineering to create a one-stop to customer pain points. This role offers curated training, a team-based culture, and clear paths to growth, aiming to deliver the BEST sales and service experiences in a customer's

Qualifications

• High School Diploma or GED required.
• Excellent communication and customer service skills.
• Ability to multitask and manage multiple customer needs.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution and work with Customer Service and Engineering to create a one-stop to customer pain points. This role offers curated training, a team-based culture, and clear paths to growth, aiming to deliver the BEST sales and service experiences in a customer's