Senior Mobile Expert: Elite Mobile Sales & Service

T-MOBILE USA, Inc.; Kentwood (MI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap tailored for these locations. This role emphasizes collaboration, training, and ongoing development to maximize performance and growth.

Qualifications

• High School Diploma or GED required.
• Retail experience preferred (12+ months).
• Must be able to communicate effectively and provide excellent customer service.

Responsibilities

• Sell products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and digital tools.
• Complete ongoing training to act as SME for T-Mobile offerings.

Skills

Communication

Customer Service

Sales

Multitasking

Product Knowledge

Troubleshooting

Teamwork Orientation

Critical Thinking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap tailored for these locations. This role emphasizes collaboration, training, and ongoing development to maximize performance and growth.