Senior Mobile Expert: Elite Mobile Sales & Service

T-Mobile US Inc.; Kentwood (MI); Vor Ort; USD 60.000 - 70.000; Vollzeit

Benefits dieser Stelle

Stock grants

Employee stock purchase plan

401(k)

Zusammenfassung

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap tailored for these locations. This role emphasizes collaboration, training, and ongoing development to maximize performance and growth.

Qualifikationen

• High School Diploma or GED required.
• Retail experience preferred (12+ months).
• Must be able to communicate effectively and provide excellent customer service.

Aufgaben

• Sell products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and digital tools.
• Complete ongoing training to act as SME for T-Mobile offerings.

Kenntnisse

Communication

Customer Service

Sales

Multitasking

Product Knowledge

Troubleshooting

Teamwork Orientation

Critical Thinking

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap tailored for these locations. This role emphasizes collaboration, training, and ongoing development to maximize performance and growth.