Senior Mobile Expert: Customer Experience Leader

T-MOBILE USA, Inc.; Meridian (ID); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to provide best-in-class customer service while applying retail expertise in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution, aligning with a product roadmap tailored for these locations. You will receive specialized training and ongoing development in a team-oriented environment that rewards contributions to experience and store results, helping you grow and succeed as

Qualifications

• High School Diploma or GED is required.
• Retail: 12+ months of Neighborhood Mobile Expert experience is preferred.
• Care: Elite Expert or Account Care experience is a plus.
• Care: Elite Expert in Technical Care is a plus.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop knowledge as SME for T-Mobile.
• Leverage digital tools in interactions and onboarding.
• Collaborate to build a culture of sales and service.

Skills

Communication

Customer Service

Sales

Teamwork

Task Management

Multitasking

Product Knowledge

Troubleshooting

Critical Thinking

Education

High School Diploma/GED

Tools

In-store systems

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to provide best-in-class customer service while applying retail expertise in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution, aligning with a product roadmap tailored for these locations. You will receive specialized training and ongoing development in a team-oriented environment that rewards contributions to experience and store results, helping you grow and succeed as