Senior Mobile Solutions Expert

T-Mobile; Oklahoma City (OK); On-site; USD 64,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Family benefits

Tuition assistance

Disability insurance

Life insurance

Job summary

T-Mobile USA, Inc. Sr Mobile Expert in our company-owned Experience stores delivers best-in-class customer service while applying retail expertise.

This role uses new systems and a product roadmap built for these locations to solve customer needs from research to resolution, bringing the Team of Experts to life with peers in Customer Service and Engineering. We provide curated training and ongoing development in an environment that rewards experience and store results, enabling growth and sales

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Sales

Teamwork

Critical Thinking

Multitasking

Product Knowledge

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. Sr Mobile Expert in our company-owned Experience stores delivers best-in-class customer service while applying retail expertise.

This role uses new systems and a product roadmap built for these locations to solve customer needs from research to resolution, bringing the Team of Experts to life with peers in Customer Service and Engineering. We provide curated training and ongoing development in an environment that rewards experience and store results, enabling growth and sales