Senior Mobile Expert: Elite Tech & Service Leader

T-Mobile; Stanford Heights (NY); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise.

You will work in company-owned Experience stores with new systems and a product roadmap crafted for these locations, joining teams across Customer Service and Engineering to resolve issues and drive sales. You will receive specialized training, ongoing development, and a culture that rewards teamwork and results.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise.

You will work in company-owned Experience stores with new systems and a product roadmap crafted for these locations, joining teams across Customer Service and Engineering to resolve issues and drive sales. You will receive specialized training, ongoing development, and a culture that rewards teamwork and results.