Senior Mobile Expert: Elite Customer Experience Lead

T-MOBILE USA, Inc.; Springfield Township (Delaware County); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our Experience stores. You will use retail expertise to deliver best-in-class customer service, resolve issues in a single interaction, and contribute to a high-energy, team-based sales culture.

You will train on new systems and tools, stay current on product roadmap, and collaborate with Customer Service and Engineering to turn customer pain points into solutions. This role offers comprehensive benefits and a path for growth.

Qualifications

• Excellent communication and customer service skills.
• 18+ years of age and legally eligible to work in the United States.
• Willing to work in a store environment.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates with team to build a strong sales and service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our Experience stores. You will use retail expertise to deliver best-in-class customer service, resolve issues in a single interaction, and contribute to a high-energy, team-based sales culture.

You will train on new systems and tools, stay current on product roadmap, and collaborate with Customer Service and Engineering to turn customer pain points into solutions. This role offers comprehensive benefits and a path for growth.