Senior Mobile Expert — Tech & Service Leader

T-MOBILE USA, Inc.; Temecula (CA); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will work with a team to resolve customer needs using new systems, tools, and a product roadmap designed for these locations, while engaging peers in Customer Service and Engineering. The role emphasizes in-store selling, SME knowledge, and a culture that recognizes contributions to store results, with strong growth opportunities and a comprehensive benefits

Qualifications

• High School Diploma or GED required.
• Retail experience preferred (12+ months).
• Customer service and sales skills with ability to resolve issues.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and tools.
• Complete ongoing training to become SME for T-Mobile products and services.
• Leverage digital tools in interactions and onboarding.
• Collaborate to foster a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will work with a team to resolve customer needs using new systems, tools, and a product roadmap designed for these locations, while engaging peers in Customer Service and Engineering. The role emphasizes in-store selling, SME knowledge, and a culture that recognizes contributions to store results, with strong growth opportunities and a comprehensive benefits