Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Aurora (CO); On-site; USD 62,000 - 74,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise.

This role supports a company-owned Experience store designed to attract new customers and serve existing clients, using new systems and tools and a product roadmap tailored for these locations. The Sr Mobile Expert collaborates with peers in Customer Service and Engineering to resolve issues, completes ongoing training, and leverages digital tools in daily work.

Qualifications

• High School Diploma/GED (Required).
• Retail experience of 12+ months (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise.

This role supports a company-owned Experience store designed to attract new customers and serve existing clients, using new systems and tools and a product roadmap tailored for these locations. The Sr Mobile Expert collaborates with peers in Customer Service and Engineering to resolve issues, completes ongoing training, and leverages digital tools in daily work.