Senior Mobile Expert: Lead World-Class In-Store Experience

T-Mobile; Lancaster (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Healthcare benefits

Discounts

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

The role uses new systems and tools to resolve customer needs from research to resolution, and to contribute to the product roadmap for these locations. You will join a team-driven culture that rewards performance, receive curated training, and have opportunities for growth as you help customers find the right mobile solutions and

Qualifications

• High School Diploma/GED required.
• Retail sales experience in high volume environment.
• Legally authorized to work in the United States.
• At least 18 years of age.
• Strong customer service and communication skills.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Customer service

Sales

Communication

Problem-solving

Multi-tasking

Team collaboration

Mathematics

Training orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

The role uses new systems and tools to resolve customer needs from research to resolution, and to contribute to the product roadmap for these locations. You will join a team-driven culture that rewards performance, receive curated training, and have opportunities for growth as you help customers find the right mobile solutions and