Senior Mobile Expert: Elevate Sales & Service

T-Mobile; Pinecrest (SC); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Discounts on mobile service and home인터

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in a store environment. You will use in-store systems and digital tools to solve customer needs, while applying retail expertise to drive sales and service excellence.

You will participate in curated training to continuously grow your knowledge and skills. This role emphasizes collaboration with peers and leaders to create a memorable customer experience, with a focus on achieving sales targets and

Qualifications

• Strong customer service skills and sales aptitude.
• Ability to learn new in-store systems and tools.
• Excellent communication and problem-solving abilities.
• Ability to handle escalations calmly and professionally.
• Comfort with fast-paced retail environments.
• Willingness to participate in ongoing training and certifications.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer issues in a single interaction using in-store systems and digital tools.
• Complete ongoing training to act as SME for T-Mobile products and processes.
• Leverage digital tools in customer interactions and onboarding.
• Collaborate with team to build a strong sales and service culture.

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Multi-tasking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in a store environment. You will use in-store systems and digital tools to solve customer needs, while applying retail expertise to drive sales and service excellence.

You will participate in curated training to continuously grow your knowledge and skills. This role emphasizes collaboration with peers and leaders to create a memorable customer experience, with a focus on achieving sales targets and