Senior Mobile Expert: Elevate Customer Experience

T-MOBILE USA, Inc.; Tacoma (WA); On-site; USD 62,000 - 70,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our Experience stores to deliver best-in-class customer service while applying retail expertise. You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap designed for these locations.

This role emphasizes teamwork, continuous training, and a superior sales and service experience, in a fast-paced store environment where you help customers choose the right solutions and services.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Neighborhood Mobile Expert (Preferred)

Elite Expert, Account Care (Preferred)

Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our Experience stores to deliver best-in-class customer service while applying retail expertise. You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap designed for these locations.

This role emphasizes teamwork, continuous training, and a superior sales and service experience, in a fast-paced store environment where you help customers choose the right solutions and services.