Senior Mobile Expert: Elevate Service & Tech Solutions

T-Mobile; Roseville (MN); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off and holidays

Flexible spending account

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs, while collaborating with Customer Service and Engineering to create a streamlined one-stop solution.

Training is curated to grow expertise and leadership within a team-oriented environment. Our roles emphasize sales and service excellence, with development opportunities and a benefits package that supports

Qualifications

• High School Diploma or GED required.
• Retail experience of 12+ months preferred (Neighborhood Mobile Expert).
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a sales and service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs, while collaborating with Customer Service and Engineering to create a streamlined one-stop solution.

Training is curated to grow expertise and leadership within a team-oriented environment. Our roles emphasize sales and service excellence, with development opportunities and a benefits package that supports