Senior Mobile Expert — Elite Sales & Service Leader

T-Mobile; Columbia (SC); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Employee stock grants

Paid time off

12 paid holidays

Parental and family leave

Stock grant program

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores, using new systems to resolve customer needs from research to resolution.

You will receive curated training and ongoing development in a team-based environment that rewards contributions to store results, setting you up for success in sales and service excellence.

Qualifications

• High School Diploma or GED is required.
• Retail: 12+ months in Neighborhood Mobile Expert role preferred.
• Care: Elite Expert, Account Care or Technical Care are preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to become a SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores, using new systems to resolve customer needs from research to resolution.

You will receive curated training and ongoing development in a team-based environment that rewards contributions to store results, setting you up for success in sales and service excellence.