Senior Mobile Expert: Elevate Customer Experience & Tech

T-MOBILE USA, Inc.; Allentown (Lehigh County); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools, work with peers in Customer Service and Engineering, and contribute to a one-stop resolution for customer needs while advancing training and development.

The role emphasizes teamwork, strong product knowledge, and a focus on delivering the best sales and service experiences in a customer’s lifetime.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Consistently uses digital tools in interactions and onboarding.
• Collaborates to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Neighborhood Mobile Expert (Preferred)

Elite Expert, Account Care (Preferred)

Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools, work with peers in Customer Service and Engineering, and contribute to a one-stop resolution for customer needs while advancing training and development.

The role emphasizes teamwork, strong product knowledge, and a focus on delivering the best sales and service experiences in a customer’s lifetime.