Senior Mobile Expert: Elevate In-Store Service & Sales

T-Mobile; Gresham (OR); On-site; USD 66,000 - 72,000; Full time

Job summary

T-Mobile Sr Mobile Expert role in company-owned Experience stores focuses on delivering top-tier customer service while applying retail expertise. You will use new systems and tools to resolve customer needs and engage with a roadmap built for these locations.

As part of a team-based culture, you will receive curated training and opportunities to grow, working with Customer Service and Engineering to ensure a one-stop resolution for customer pain points.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Age 18+

Work Authorization (US)

Education

High School Diploma/GED (Required)

Job description

T-Mobile Sr Mobile Expert role in company-owned Experience stores focuses on delivering top-tier customer service while applying retail expertise. You will use new systems and tools to resolve customer needs and engage with a roadmap built for these locations.

As part of a team-based culture, you will receive curated training and opportunities to grow, working with Customer Service and Engineering to ensure a one-stop resolution for customer pain points.