Senior Mobile Expert — Elevate Service & Tech Solutions

T-Mobile; Toms River (NJ); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Tuition assistance

Job summary

T-Mobile is seeking a Sr Mobile Expert for our company-owned Experience stores in the United States. You will deliver best-in-class customer service, leverage retail expertise, and resolve customer needs from research to resolution.

You will work with Customer Service and Engineering to create a one-stop solution, supported by curated training for ongoing development. The role emphasizes team collaboration, use of new systems, and a focus on delivering top-tier sales and service experiences

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works with team to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Tools

In-store systems

Digital tools

Job description

T-Mobile is seeking a Sr Mobile Expert for our company-owned Experience stores in the United States. You will deliver best-in-class customer service, leverage retail expertise, and resolve customer needs from research to resolution.

You will work with Customer Service and Engineering to create a one-stop solution, supported by curated training for ongoing development. The role emphasizes team collaboration, use of new systems, and a focus on delivering top-tier sales and service experiences