Senior Mobile Expert: Elevate Customer Experience

T-MOBILE USA, Inc.; Toms River (NJ); On-site; USD 66,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores.

This role focuses on delivering best-in-class customer service while applying retail expertise to resolve customer needs from research to resolution using in-store systems and digital tools. The position emphasizes ongoing training to become a subject-m expert, collaboration with peers in Customer Service and Engineering, and a strong emphasis on a sales-and-service culture to create standout customer

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Sales

Teamwork

Critical Thinking

Multitasking

Product Knowledge

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores.

This role focuses on delivering best-in-class customer service while applying retail expertise to resolve customer needs from research to resolution using in-store systems and digital tools. The position emphasizes ongoing training to become a subject-m expert, collaboration with peers in Customer Service and Engineering, and a strong emphasis on a sales-and-service culture to create standout customer