Senior Mobile Expert: Elevate Customer Experience & Growth

T-Mobile; Tucson (AZ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will handle needs from research to resolution, using new systems and tools, and collaborate with peers in Customer Service and Engineering.

The role includes curated training and growth opportunities, focused on delivering top-tier sales and service experiences. The position emphasizes teamwork, product knowledge, and the ability to navigate evolving product roadmaps while

Qualifications

• High School Diploma or GED required.
• Retail experience preferred (12+ months).
• Care: Elite Expert / Account Care / Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer issues in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME for T-Mobile products and services.
• Leverages digital tools in interactions and onboarding.
• Collaborates to foster a sales-and-service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will handle needs from research to resolution, using new systems and tools, and collaborate with peers in Customer Service and Engineering.

The role includes curated training and growth opportunities, focused on delivering top-tier sales and service experiences. The position emphasizes teamwork, product knowledge, and the ability to navigate evolving product roadmaps while