Senior Mobile Expert: Elevate Sales & Service

tmobile; Overland Park (KS); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise. This role supports our Experience stores, using new systems and a product roadmap to solve customer needs from research to resolution.

You will train continuously and collaborate with peers to create top-tier sales and service experiences. The position emphasizes teamwork, product knowledge, and customer focus, with comprehensive benefits and opportunities for growth within

Qualifications

• High School Diploma/GED is required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Sales

Multitasking

Product Knowledge

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise. This role supports our Experience stores, using new systems and a product roadmap to solve customer needs from research to resolution.

You will train continuously and collaborate with peers to create top-tier sales and service experiences. The position emphasizes teamwork, product knowledge, and customer focus, with comprehensive benefits and opportunities for growth within