Senior Mobile Expert: Elevate Customer Experience

T-MOBILE USA, Inc.; Hamden (CT); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Health insurance

Discounts

Transit programs

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will encounter new systems, tools, and a product roadmap designed for these locations, collaborating with Customer Service and Engineering to resolve customer pain points. The role includes unique training and development, a team-based culture, and opportunities to grow within a dynamic Un-carrier environment.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months in Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge.
• Leverages digital tools in interactions and onboarding.
• Works with others to contribute to a strong sales and service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will encounter new systems, tools, and a product roadmap designed for these locations, collaborating with Customer Service and Engineering to resolve customer pain points. The role includes unique training and development, a team-based culture, and opportunities to grow within a dynamic Un-carrier environment.