Senior Mobile Expert: Elevate Customer Experience & Tech

T-Mobile; South Huntington (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

401(k)

Employee stock grants

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class service in our company-owned Experience stores. You will leverage retail expertise, solve customer needs, and contribute to a one-stop resolution across sales and service.

You'll receive curated training, competitive pay, stock opportunity, and a comprehensive benefits package designed to support your growth and flexibility in a dynamic, team-driven environment.

Qualifications

• High School Diploma or GED required.
• Retail experience preferred (12+ months).
• Care: Elite Expert / Account Care experience preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class service in our company-owned Experience stores. You will leverage retail expertise, solve customer needs, and contribute to a one-stop resolution across sales and service.

You'll receive curated training, competitive pay, stock opportunity, and a comprehensive benefits package designed to support your growth and flexibility in a dynamic, team-driven environment.