Senior Mobile Expert: Elevate Customer Experience

T-MOBILE USA, Inc.; Lone Tree (CO); On-site; USD 85,962,000 - 101,942,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off & holidays

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will work with Customer Service and Engineering to resolve customer pain points using new systems, tools, and a customer-focused product roadmap. The role includes curated training, ongoing development, and a team-based culture that rewards contributions to store results and customer experiences.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months experience preferred.
• Care/Elite Expert roles preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

18+ Years Old

Authorized to Work in US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will work with Customer Service and Engineering to resolve customer pain points using new systems, tools, and a customer-focused product roadmap. The role includes curated training, ongoing development, and a team-based culture that rewards contributions to store results and customer experiences.