Senior Mobile Expert — Elevate Customer Experience

T-Mobile; Allentown (Lehigh County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

401(k) plan

Paid time off and holidays

Paid parental and family leave

Commuter and transit programs

Mobile service discounts

Home internet discounts

Pet insurance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver top-tier customer service in our company-owned Experience stores. You will address customer needs from research to resolution using new systems and a product roadmap designed for these locations.

This role combines retail expertise with engineering insight, offering curated training and ongoing development to grow your skills, drive sales, and create lasting customer experiences.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Product Knowledge

Sales

Troubleshooting

Multitasking

Task Management

Teamwork Orientation

Critical Thinking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver top-tier customer service in our company-owned Experience stores. You will address customer needs from research to resolution using new systems and a product roadmap designed for these locations.

This role combines retail expertise with engineering insight, offering curated training and ongoing development to grow your skills, drive sales, and create lasting customer experiences.