Senior Mobile Expert: Elevate Customer Experience

tmobile; Tacoma (WA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You will work with new systems and tools, participate in a product roadmap, and collaborate with peers to provide fast, effective resolutions for customer needs.

The role emphasizes training, development, and a team-based culture that rewards sales and service excellence, with clear growth opportunities and competitive benefits.

Qualifications

• High School Diploma or GED is required.
• Experience in retail environment preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems.
• Completes ongoing training to act as SME for T-Mobile products and services.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a sales and service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You will work with new systems and tools, participate in a product roadmap, and collaborate with peers to provide fast, effective resolutions for customer needs.

The role emphasizes training, development, and a team-based culture that rewards sales and service excellence, with clear growth opportunities and competitive benefits.