Senior Mobile Experience Specialist

T-Mobile; Olathe (KS); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Stock grants

Job summary

At T-Mobile in the United States, Experience Experts deliver best-in-class customer service while leveraging their retail expertise to drive sales and satisfaction in company-owned stores.

Experience Experts work with new systems and tools, participate in curated training, and collaborate with Customer Service and Engineering to resolve customer pain points, ensuring a high-energy, team-based environment that rewards outstanding performance.

Qualifications

• High School Diploma/GED is required.
• 12+ months tenure as Mobile Expert or Elite Tech/Neighborhood Expert.
• Strong customer service and retail sales experience.
• Excellent communication and multi-tasking abilities.
• Legally authorized to work in the United States.
• At least 18 years of age.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build a culture of sales and service.
• Strives to resolve sales and customer service pain points.

Skills

Customer Service

Retail Sales

Organization

Training

Mathematics

Certifications

Sales Metrics

Teamwork

Education

High School Diploma/GED

Job description

At T-Mobile in the United States, Experience Experts deliver best-in-class customer service while leveraging their retail expertise to drive sales and satisfaction in company-owned stores.

Experience Experts work with new systems and tools, participate in curated training, and collaborate with Customer Service and Engineering to resolve customer pain points, ensuring a high-energy, team-based environment that rewards outstanding performance.