Senior Mobile Expert: Customer Experience Leader

T-Mobile; Killeen (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Stock grants

Employee stock purchase plan

Job summary

At T-Mobile, Sr Mobile Expert deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores, serving as a destination for attracting new customers and supporting existing ones.

You'll work with new systems and tools, gain curated training, and collaborate with peers in Customer Service and Engineering to resolve issues from research to resolution, with a clear path to grow and contribute to a winning sales and service culture.

Qualifications

• High School Diploma or GED is required.
• Retail experience is preferred (Neighborhood Mobile Expert).
• Care: Elite Expert, Account Care (Preferred) or Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build a culture of sales and service.

Skills

Communication

Customer Service

Sales

Multitasking

Product Knowledge

Troubleshooting

Teamwork

Critical Thinking

Time Management

Education

High School Diploma/GED

Job description

At T-Mobile, Sr Mobile Expert deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores, serving as a destination for attracting new customers and supporting existing ones.

You'll work with new systems and tools, gain curated training, and collaborate with peers in Customer Service and Engineering to resolve issues from research to resolution, with a clear path to grow and contribute to a winning sales and service culture.