Senior Mobile Experience Specialist

T-Mobile; Olathe (KS); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Medical insurance

Dental insurance

Vision insurance

Mobile discounts

Home internet discounts

Job summary

T-Mobile is seeking a Sr Mobile Expert in a store environment to deliver best-in-class customer service while leveraging retail expertise. You will work with peers in Customer Service and Engineering to resolve customer needs using new tools and a focused product roadmap designed for Experience stores.

Ongoing training and development are provided to help you grow and succeed. The role emphasizes team collaboration, sales and service excellence, and utilizing digital tools to enhance the

Qualifications

• Communication skills required.
• Critical thinking ability expected.
• Customer service experience preferred.
• Multitasking capability needed.
• Product knowledge is essential.
• Sales aptitude required.
• Strong task management.
• Teamwork orientation emphasized.
• Troubleshooting skills required.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert in a store environment to deliver best-in-class customer service while leveraging retail expertise. You will work with peers in Customer Service and Engineering to resolve customer needs using new tools and a focused product roadmap designed for Experience stores.

Ongoing training and development are provided to help you grow and succeed. The role emphasizes team collaboration, sales and service excellence, and utilizing digital tools to enhance the